What if my item does not fit as expected?
We understand that finding the right fit is important. Because every Prose Print item is custom-made and personalized specifically for you, completed items cannot be resold or reused. However, we want you to be happy with your purchase and offer a fair solution for sizing-related concerns.
Do you offer size exchanges?
Yes. We offer a one-time courtesy size exchange for fit-related issues.
You do not need to return the original item. You may keep it, gift it, or save it as a backup. We will produce a brand-new personalized item in the updated size.
Is there a fee for a size exchange?
Yes. A size exchange fee applies, and the exact amount depends on each order and each item. The fee helps cover part of the materials, labor, and tailoring required to create another fully customized piece. It is always significantly lower than placing a new order, allowing you to receive a replacement without paying full price again.
For the exact exchange fee for your specific order, please contact us for details.
What can I change during a size exchange?
With a size exchange, you may also:
- Change the size
- Update the color
- Modify any other available customization options
This allows you to adjust your item so it better matches your needs.
How do I request a size exchange?
To request a size exchange, please contact us at: support@proseprint.com
Include the following:
- Your order number
- The new size you would like
- Any additional changes you wish to make
Our team will review your request, provide the applicable exchange fee, and send you an invoice. Production will begin once payment is completed.
Important notes
- Size exchanges are limited to one per order
- Exchanges are offered for fit-related issues only
- Production timelines for exchanged items follow our standard production timeframe
Our goal is to ensure you receive something you truly love.
Thank you for supporting a small business that creates each piece with care, not mass production.