Because every Prose Print item is handcrafted and custom-made, rare production imperfections may occasionally occur. We take full responsibility for these situations and are committed to resolving them quickly and fairly. Below are the most common production-related issues and how we handle them.
Wrong color, size, text, lyrics, or incorrect item received
If you receive an item with the wrong color, wrong size, incorrect text or lyrics, or the wrong shirt style, please contact us as soon as possible. To help us resolve the issue quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photos of the item received
Once our team reviews the details and confirms the issue, we will remake and replace your item at no cost to you. Our goal is to make sure you receive exactly what you ordered and are completely satisfied with your Prose Print piece.
Blur or print inconsistency
On rare occasions, small sections of text may appear slightly blurred due to:
- Large coverage areas
- Extremely fine text density
Some imperfections may not be detectable during manual inspection. This qualifies as a print quality issue, and we will replace the item for you.
Missing or damaged garment parts
We perform detailed quality checks on every item. However, because each garment is cut and sewn by hand, rare errors can sometimes pass inspection.
Examples include:
- Missing buttons
- Loose seams
- Damaged or incomplete garment parts
If this happens, we will remake your item with improved quality at no additional cost.
Incorrect material label
In rare cases, a labeling mistake may occur during production. For example, the fabric is correct (such as cotton), but the tag may mistakenly state polyester, or vice versa.
If this happens:
- Please send us clear photos of the fabric and label
- We will verify the material immediately
If we confirm that the fabric is correct and only the label is wrong, we will issue a 50% refund as our apology. Transparency is extremely important to us, and we would never intentionally misrepresent materials.
If you ever receive an item that does not meet expectations, please contact us at:
support@proseprint.com
We are here to make it right.